Yes. Our tours include a professional English-speaking guide who accompanies you throughout the experience. Transportation is arranged through trusted local transportation partners to ensure a safe and comfortable journey.

Tour planning and coordination, a professional English-speaking guide, and private transportation arranged through licensed transportation partners. Hotel pickup and drop-off within Tokyo’s 23 wards, fuel, tolls, parking, bottled water, and in-vehicle Wi-Fi are included.

Meals, drinks, entrance fees such as temples, museums, towers, optional activities, personal expenses, and separate airport/cruise terminal transfers unless specifically stated.

Most private tours run approximately 10 hours. Extra time may be available depending on the schedule.

Absolutely. All tours are private and flexible. We can adjust stops, timing, and locations based on your interests.

Yes. In case of weather conditions, routes may be adjusted to safer or indoor attractions when necessary.

Comfortable walking shoes and season-appropriate clothing are recommended, especially for temples and outdoor locations.

Small luggage is fine. If you have large suitcases or several bags, please inform us in advance so we can allocate the appropriate vehicle.

Child seats are available upon request and subject to availability. Please provide the child’s age and weight when booking.

For private tours, pickup and drop-off are included from hotels, apartments, or meeting points within Tokyo’s 23 wards.

Airport and cruise terminal pickups are not included in private tour prices. However, separate airport, hotel, Disney, and cruise terminal transfer services are available through TheTokyoTravel.

Transfers are arranged through our trusted licensed transportation partner, Nini Travels, using licensed drivers and properly registered green number plate vehicles for commercial passenger transport.

Please book airport, hotel, Disney, and cruise terminal transfers separately from our Airport & Cruise Terminal Transfers page.

For private tours, transportation is arranged through licensed partner transportation companies. Depending on group size, vehicles may include Toyota Alphard / Vellfire, Toyota HiAce, or larger vehicles for bigger groups.

For transfer services, vehicle options and luggage capacity are shown clearly on each transfer product page before booking.

Tours and transfer services can be booked directly through our website. After completing checkout, you will receive an instant confirmation email with your booking details.

We accept major credit cards as well as Apple Pay, Google Pay, and PayPal through our secure online checkout system.

Changes are possible depending on availability. Please contact us as soon as possible if you need to modify your booking.

Cancellations made 72 hours or more before the scheduled tour or transfer start time will receive a full refund (100%).

Cancellations made between 24 and 72 hours before the tour or transfer will receive a 75% refund of the total booking amount.

Cancellations made less than 24 hours before the scheduled start time are non-refundable.

For cancellations or changes, please contact us as soon as possible so we can assist you.

Yes. Complimentary bottled water and in-vehicle Wi-Fi are provided on our private tours. For transfer services, included items may vary depending on the selected transfer product.