❓ Frequently Asked Questions

🧭 General

🎤 Are tours guided?
Yes! All tours include a professional English-speaking driver-guide who accompanies you throughout the day.
✅ What’s included in the price?
Private vehicle with English-speaking driver-guide, hotel pick-up/drop-off within Tokyo’s 23 wards, fuel, tolls, parking, complimentary bottled water, and in-car Wi-Fi.
❌ What isn’t included?
Meals, drinks, entrance fees (temples, museums, towers), optional activities (e.g., bungee/rafting), and personal expenses unless stated otherwise.
⏱️ How long are your tours?
Most day tours run 8–10 hours. Extra hours can be added—just ask.
🧩 Can we customize the itinerary?
Absolutely. Tell us your must-sees, pace, and interests—we’ll tailor the route and timing to you.
🌧️ Do tours run in bad weather?
Yes, with safety-first adjustments (e.g., swapping to indoor sights or better viewpoints). If conditions are unsafe, we’ll reschedule when possible.
👟 What should I wear?
Comfortable clothing and walking shoes. Some temples/shrines have stairs or uneven paths.
🧳 Can we bring luggage?
Small luggage is fine. For large suitcases or many bags, tell us in advance so we assign the right vehicle.
👶 Do you provide child seats?
Child seats are available on request (subject to availability). Please share your child’s age/weight when booking.
🗣️ What language does the guide speak?
English (native-level) with local knowledge and cultural insights.

🚐 Pick-up, Drop-off & Vehicles

📍 Which areas are included for pick-up?
Pick-up/drop-off is included from hotels, Airbnbs, or stations within Tokyo’s 23 wards. Areas outside (e.g., Yokohama, Kawasaki, Chiba, Narita) are not included.
🛫🛳️ Do you pick up at airports or cruise terminals?
No. For HND/NRT airports or cruise terminals (Yokohama, Tokyo International Cruise Terminal), please self-transfer into the 23 wards and meet us there.
🚆 I’m arriving the same day—how do I meet you?
Take the airport train/bus into the city and meet us at an agreed spot (e.g., Tokyo Station – Marunouchi, Shinjuku – West Exit, Shibuya – Hachikō).
• HND → Keikyū/Monorail → Shinagawa or Tokyo
• NRT → Narita Express / Skyliner → Tokyo, Shinjuku, or Ueno
🚘 What vehicles do you use?
Toyota Vellfire (1–5 guests), Toyota HiAce (6–9 guests), and Toyota Coaster (10–20 guests), subject to availability.

🧾 Booking, Payment & Changes

🛒 How do I book?
Choose your tour and date on our website and follow checkout. You’ll receive instant confirmation by email.
💳 What payment methods do you accept?
Major credit cards, Apple Pay, Google Pay, and PayPal via our secure checkout (availability may vary by device/region).
🔁 Can I change my date or group size later?
Yes—subject to availability. Contact us as early as possible.
❌ What is your cancellation policy?
Free cancellation up to 72 hours before the tour. Within 72 hours, partial fees may apply (see your confirmation for full terms).

🏙️ Tokyo Private Day Tour

🗺️ Typical itinerary (example — fully customizable)
  • Pick-up at your hotel (Tokyo 23 wards)
  • Asakusa: Sensoji Temple & Nakamise Street
  • Tokyo Skytree photo stop (or alternative city view)
  • Meiji Shrine (Harajuku)
  • Harajuku Takeshita Street
  • Shibuya Crossing & Hachikō
  • Optional: Imperial Palace East Gardens / Ginza (time permitting)
  • Drop-off in Tokyo 23 wards
Exact order varies with traffic, season and your preferences.
🕘 What time does the Tokyo tour start?
Our Tokyo Private Day Tour typically starts at 9:00 AM for a comfortable full day.
🐟 Why is Tsukiji Market scheduled first?
Tsukiji winds down around 1:00 PM. Going early beats crowds and gives you the freshest snacks.
📌 What are typical highlights?
Sensoji Temple & Nakamise, Tokyo Skytree (or city views), Meiji Shrine, Shibuya Crossing/Harajuku—plus custom stops.

🗻 Mt. Fuji Private Day Tour

🗺️ Typical itinerary (example — fully customizable)
  • Pick-up in Tokyo (early start recommended)
  • Lake Kawaguchi (Oishi Park viewpoint)
  • Arakura Sengen Shrine / Chureito Pagoda (time permitting)
  • Oshino Hakkai village
  • Mt. Fuji 5th Station (season & weather permitting)
  • Kachi Kachi Ropeway or additional Fuji viewpoints
  • Return to Tokyo / drop-off
Order and stops vary with conditions; 5th Station access is seasonal.

🏞️ Mt. Fuji & Hakone Private Tour

🗺️ Typical itinerary (example — fully customizable)
  • Pick-up in Tokyo (~6:00 AM suggested on weekends/holidays)
  • Lake Kawaguchi Fuji viewpoints
  • Chureito Pagoda (time permitting)
  • Hakone: Lake Ashi sightseeing cruise
  • Hakone Ropeway → Owakudani volcanic valley
  • Hakone Shrine / Heiwa no Torii lakeside gate
  • Return to Tokyo / drop-off
Exact stops depend on traffic, ropeway/cruise operations, and weather.
🕕 What time should we start?
We recommend around 6:00 AM to avoid heavy traffic. On weekends/holidays, travel time can stretch to 3–4 hours.
🚗 How long to reach the 5th Station?
Typically 90 minutes–2 hours; up to 4 hours on crowded days.
🚌 Can we go to the 5th Station in summer?
During the climbing season (July 1–September 15), private vehicles are not allowed. You must use the official shuttle bus (fare not included).

⛩️ Nikko Private Day Tour

🗺️ Typical itinerary (example — fully customizable)
  • Pick-up in Tokyo
  • Toshogu Shrine complex
  • Rinnōji Temple (Sanbutsudō)
  • Shinkyō Bridge photo stop
  • Kegon Falls & Lake Chuzenji
  • Tamozawa Imperial Villa (time permitting)
  • Return to Tokyo / drop-off
Timing varies with traffic and seasonal daylight.
🚘 How long is the drive from Tokyo?
About 2 hours each way, traffic permitting.
🍂 When is autumn foliage?
Generally mid-October to early November (earlier at higher elevations). Timing varies by year.

🏖️ Kamakura Private Day Tour

🗺️ Typical itinerary (example — fully customizable)
  • Pick-up in Tokyo
  • Great Buddha (Kōtoku-in)
  • Hasedera Temple & garden
  • Tsurugaoka Hachimangū Shrine
  • Komachi-dōri shopping street
  • Coastal viewpoint / Enoshima area (time permitting)
  • Return to Tokyo / drop-off
Order varies with traffic and your interests.

🐒 Nagano Snow Monkeys, Zenkoji & Matsumoto Castle

🗺️ Typical itinerary (example — fully customizable)
  • Early pick-up in Tokyo
  • Jigokudani Snow Monkey Park (30–40 min forest walk each way)
  • Lunch stop (local cuisine)
  • Zenkoji Temple
  • Matsumoto Castle (time permitting)
  • Return to Tokyo / drop-off
Walking conditions at the monkey park can be snowy/icy in winter—wear sturdy shoes.

🌲 Chichibu Adventure (Ropeway, Bungee, Rafting & Shrines)

🗺️ Typical itinerary (example — fully customizable)
  • Pick-up in Tokyo
  • Hodosan Ropeway (panoramic views)
  • Arakawa River rafting/boating (seasonal)
  • Chichibu Bungee (optional; paid to operator)
  • Chichibu Shrine or Mitsumine Shrine
  • Return to Tokyo / drop-off
Adventure activities are operated by third parties with their own restrictions and fees.

ℹ️ Quick Info

💧 Do you provide water and Wi-Fi?
Yes—complimentary bottled water and free in-car Wi-Fi are included on our tours.
Back to top ↑